Customer Support (remote)

Celebrities’ Breath Collectibles stands at the forefront of the unique keepsakes industry, offering fans an exclusive connection to their favorite celebrities through our meticulously crafted collectibles. As we grow, we’re seeking a dedicated Customer Support Specialist to enhance our customer experience, answering queries and ensuring our clientele feels valued at every touchpoint.

Key Responsibilities:

1. Customer Interaction: Respond promptly to customer inquiries through email, phone, live chat, and social media, ensuring every interaction is professional and courteous.
2. Issue Resolution: Diagnose and resolve product or service-related problems, ensuring swift and satisfactory solutions.
3. Product Knowledge: Maintain in-depth knowledge of our products to provide accurate information and recommendations to customers.
4. Feedback Collection: Relay customer feedback to relevant departments to assist in product improvement and innovation.
5. Database Management: Keep records of customer interactions, ensuring our CRM is updated and accurate.
6. Team Collaboration: Work closely with the sales, shipping, and technical teams to resolve customer issues seamlessly.
7. Training: Stay updated with training sessions and product launches to provide optimal support.

Qualifications:

• A minimum of a high school diploma; Associate’s or Bachelor’s degree is a plus.
• 2+ years of experience in customer support or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and support tools.
• An empathetic, patient, and problem-solving mindset.
• Passion for pop culture or the celebrity world is advantageous.

What We Offer:

• Competitive salary and benefits package.
• A supportive, team-oriented work environment.
• Opportunities for growth and skill development.
• Exclusive insights into the world of celebrity keepsakes.

How to Apply:
Candidates passionate about enhancing the customer journey should send their resume and a brief cover letter to [career@celebritiesbreath.com]. Please use “Customer Support Specialist Application - [Your Name]” as the subject line.

Celebrities’ Breath Collectibles values diversity and is committed to creating an inclusive work environment. All hiring decisions are made based on qualifications, merit, and business need.